M Brock Ironmongery Returns & Refunds Policy

 

At M Brock, we want you to be completely satisfied with your purchase of hardware and ironmongery products. Please read our policy carefully.

 

1. Eligibility for Returns

 

We accept returns on most hardware and tools products within 14 days of the purchase date, provided the item meets the following conditions:

  • Item is unused, undamaged, and remains in original, sealed packaging.
  • All components, accessories, and manuals are included (e.g., keys for locks, fixings for architectural hardware).
  • Valid proof of purchase (e.g., receipt or order confirmation) is provided.

 

2. Non-Returnable Items

 

Due to their custom nature or installation requirements, the following ironmongery and hardware items are not eligible for return:

  • Bespoke made-to-order ironmongery or custom-keyed locks.
  • Products that have been modified, installed, fitted, or used (including items like door closers or hinges once mounted).
  • Any product explicitly marked as non-returnable at the time of purchase.

 

3. Return Process

 

To initiate a return for your hardware or tools:

  • Contact our customer support immediately at sales@mbrock.co.uk or call us on 01508-531999.
  • Please include your original order number.

Note on Shipping: Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part (e.g., incorrect ironmongery supplied).

 

4. Defective or Damaged Items

 

If you receive a defective or damaged piece of architectural hardware or equipment:

  • You must contact us within 7 days of delivery.
  • Provide clear photo or video evidence of the defect or damage upon request.
  • We will offer a prompt replacement, repair, or full refund, depending on the nature of the issue.

 

5. Refunds

 

Once your returned hardware is received and thoroughly inspected:

  • We will notify you via email of the approval or rejection of your refund.
  • If approved, a refund will be issued to your original payment method within 7–10 business days.

 

Questions about our Return Policy?

 

For any queries regarding the return of locks, fixings, tools, or ironmongery, please contact us directly:

Email: sales@mbrock.co.uk Phone: 01508-531999